This Privacy Policy explains what personal information may be collected when you visit RingoSpin, create an account, use casino or sports services, complete a payment or contact support.
We use personal information only when it is needed to operate accounts, process transactions, protect the platform, meet legal requirements and provide the services requested by players.
Who This Policy Applies To
This policy applies to visitors, registered players and anyone who communicates with RingoSpin through the website.
By creating an account or continuing to use the platform, you acknowledge that personal information may be handled as described here and in accordance with applicable requirements.
Information You Provide
Account Details
Registration information may include your name, date of birth, residential address, telephone number, username, preferred currency and other details needed to create an account.
Verification Records
We may request identity documents, proof of address, verification photographs or information confirming ownership of a payment method.
Payment Information
Transaction data can include payment method, amount, currency, date, status and partial payment or wallet identifiers.
Support Messages
Information submitted through support may include account questions, payment details, screenshots, complaints and other material provided to explain an issue.
Account Preferences
We may store selected language, currency, communication settings, favourite games and responsible gambling controls.
Additional Information
Further documents or financial information may be requested when required for verification, security or compliance checks.
Information Collected Automatically
Some technical and activity information is created automatically when the website or account is used.
- IP address and approximate location based on the connection
- Browser type, device type and operating system
- Login dates, session times and security events
- Pages, games and platform functions opened
- Deposits, withdrawals, bets, results and account balances
- Cookie identifiers and saved website preferences
- Error reports, loading information and technical logs
- General referral or campaign information
Approximate location data is generally based on an IP address and does not normally provide an exact street address or precise GPS position.
Why We Use Personal Information
| Purpose | How the Information Is Used |
|---|---|
| Account administration | To register accounts, maintain settings, record balances and provide secure login access. |
| Casino and sports services | To process bets, display results, settle wagers and maintain game and transaction history. |
| Deposits and withdrawals | To process payments, confirm payment ownership and review withdrawal requests. |
| Identity verification | To confirm age, identity, residential details and account ownership. |
| Security | To identify suspicious access, payment fraud, account duplication and other unauthorised activity. |
| Legal compliance | To meet record-keeping, financial monitoring and other applicable legal or regulatory requirements. |
| Responsible gambling | To apply limits, temporary breaks, self-exclusion and other account restrictions. |
| Support | To answer account questions, investigate complaints and resolve payment or technical issues. |
| Platform improvement | To understand website use, identify errors and improve navigation or account functions. |
Legal Grounds for Processing
The reason for processing depends on the information and the service involved.
- Providing the services connected with the player account
- Meeting legal, financial or regulatory obligations
- Protecting players, accounts and platform infrastructure
- Supporting legitimate operational and security interests
- Using consent for optional communications or selected cookies
- Establishing, reviewing or defending legal claims
Identity and Payment Verification
Verification may take place during registration, after a payment, before a withdrawal or when account activity requires further review.
Documents must be valid, readable and consistent with the information connected with the account. Protected account functions may remain unavailable until the required checks are complete.
Security and Fraud Prevention
Personal, technical and transactional information may be compared to identify unusual activity or possible misuse of the platform.
- Unauthorised login attempts
- Use of a payment method belonging to another person
- Duplicate or linked accounts
- Suspicious deposit and withdrawal patterns
- Bonus or promotion manipulation
- Attempts to bypass account or location restrictions
- Account access from an unfamiliar device or connection
Marketing Preferences
Promotional messages may be sent where permitted and where the required preference or consent has been provided.
Marketing preferences can be changed through the account area or through the option included in the relevant communication.
Essential account messages may still be delivered. These can include payment confirmations, security notices, verification requests and changes affecting account access.
When Information May Be Shared
Personal information is not sold. Limited information may be shared when another organisation is needed to operate a service, process a payment or meet a legal requirement.
Payment Providers
Banks, card networks, wallets and other payment services may receive the details needed to process transactions.
Verification Services
Specialist providers may review documents, confirm identity information and return verification results.
Game Providers
Game suppliers may receive account identifiers, bet data, currency information and session records needed to operate their games.
Technical Providers
Hosting, analytics, security and support systems may process limited information on behalf of RingoSpin.
Professional Advisers
Lawyers, auditors, accountants or consultants may access information when this is necessary for professional work.
Public Authorities
Information may be disclosed when required by law, a valid legal request or an applicable regulatory obligation.
International Data Processing
RingoSpin works with providers that may operate in different countries. Personal information may therefore be processed outside the player’s country of residence.
Where required, data transfers are supported by contractual, technical and organisational measures intended to protect the information throughout the processing period.
How Long Information Is Kept
Information is retained only for as long as it is needed for the original purpose or for a legal, security, financial or responsible gambling requirement.
| Information | General Retention Approach |
|---|---|
| Account details | Kept while the account is active and for an appropriate period after closure. |
| Payment records | Retained where required for financial reporting, transaction reviews and dispute handling. |
| Verification documents | Kept for the period required by identity, security or financial compliance rules. |
| Gaming and sports history | Retained for account records, dispute resolution and technical investigation. |
| Self-exclusion records | Kept for the exclusion period and any additional period needed to maintain the restriction. |
| Support conversations | Retained while the issue is active and for an appropriate period after it is resolved. |
| Security logs | Kept for account protection, fraud analysis and technical investigations. |
Anonymous and Aggregated Data
Information may be combined or anonymised for reporting, security analysis and platform improvement.
Properly anonymised information does not identify an individual account holder and may be retained for longer statistical use.
How We Protect Your Information
Secure Connections
Encrypted website connections help protect information while it is transmitted between the device and the platform.
Access Controls
Access to sensitive information is limited according to operational responsibilities.
Account Monitoring
Login and transaction activity may be reviewed to identify unusual or potentially unauthorised behaviour.
Staff Procedures
Internal procedures are used to support confidentiality, appropriate access and secure handling of player information.
Provider Requirements
External providers are expected to use information only for the services they have been asked to perform.
Incident Review
Suspected security incidents may be investigated and handled under documented response procedures.
Protect Your Login Details
Use a unique password, keep account credentials private and log out after using a shared device. RingoSpin support should not ask you to disclose your complete account password.
Cookies and Similar Technologies
Cookies may be used to maintain login sessions, remember preferences, protect account access and understand how the website performs.
| Cookie Category | Purpose |
|---|---|
| Essential | Supports login, security, sessions and core website functions. |
| Preference | Remembers language, currency and selected website settings. |
| Analytics | Helps identify technical problems and understand general website use. |
| Marketing | May measure referral or promotional activity where permitted and selected. |
Optional cookies can be managed through the available cookie settings or browser controls. Blocking essential cookies may affect login, account access, payments or game functions.
Your Privacy Rights
Available rights depend on the laws that apply to your location. A request may require identity verification before account information is disclosed or changed.
Access
You may request information about the personal data connected with your account.
Correction
You may ask for inaccurate or incomplete account information to be corrected.
Deletion
You may request deletion where information is no longer required, subject to applicable retention obligations.
Restriction
You may ask for selected processing to be limited while an accuracy, objection or legal issue is reviewed.
Objection
You may object to selected processing, including direct marketing.
Consent Withdrawal
Consent for optional processing may be withdrawn without affecting earlier lawful processing.
Data Portability
Where applicable, you may request selected information in a commonly used electronic format.
Human Review
Where applicable, you may request further review of a significant decision made through automated processing.
How to Submit a Privacy Request
Privacy questions and requests can be submitted through the support form available on the RingoSpin website.
The request should explain which account it concerns, what information is being requested and which privacy right is being exercised.
Additional verification may be required to prevent information from being released to an unauthorised person.
Protection of Minors
RingoSpin is intended only for people who have reached the legal gambling age in their location.
We do not knowingly maintain accounts for minors. If an underage account is identified, access may be suspended while the account, transactions and personal information are reviewed.
Parents or guardians who believe that a minor has created an account should use the support form and provide enough information for the account to be located.
Changes to This Policy
This Privacy Policy may be updated when platform functions, providers, legal requirements or information-handling practices change.
Important updates may be shown through a website notice, account message or revised policy date. Players should review this page periodically.
Privacy Policy Questions
Why does RingoSpin request identity documents?
Is personal information sold?
Can I request deletion of my information?
Does closing an account remove every record immediately?
How can I stop promotional messages?
How do I request a copy of my data?
Final Privacy Notice
RingoSpin uses personal information to operate accounts, provide games and sports services, process transactions, maintain security and meet applicable obligations. Players should protect their login details, review account activity and submit personal documents only through approved platform channels.